W02-5320 | Learning by Design: Emotion in Action

“Learning doesn’t happen by chance; it happens by design, when experiences are crafted to connect emotion, motivation, and context.”
~ Clark Quinn, 2021

This reflection examines how storyboarding bridges narrative design with mobile learning to create engaging, adaptive, and authentic learning experiences


Instructional design can be understood as a form of storytelling, where learners navigate experiences structured with elements like setting, challenge, and resolution. This narrative approach positions learning as a transformative journey that evokes emotion and meaning, rather than presenting static content (Parrish, 2006). The concept aligns with views on mobile learning, which stress the importance of adaptability and responsiveness to learners’ contexts and needs (Squires, 2014). Taken together, these perspectives emphasize the value of crafting learning experiences that are not only intellectually effective but also emotionally resonant and contextually aware.

Storyboarding serves as a vital bridge between varied instructional design approaches, transforming conceptual ideas into learner-centered experiences. It enables designers to move beyond content organization by helping them visualize how learners will interact with material in meaningful, real-world contexts. These experiences are shaped by emotional engagement, cognitive challenge, and timely feedback. Through this process, designers can develop learning environments that are not only well-structured but also responsive and impactful. Storyboarding also supports the creation of realistic scenarios that mirror the complexities of authentic learning environments. In doing so, it ensures alignment with the narrative coherence emphasized by Parrish and the contextual flexibility advocated by Squires, fostering instructional designs that are both coherent and adaptive.

From a real estate professional’s standpoint, storyboarding offers an effective and engaging method for enhancing both onboarding and ongoing training for agents. By visually mapping out the entire client engagement process, from the initial meeting to closing and post-sale follow-up, storyboards can be used to create interactive, scenario-based learning modules. These modules may incorporate adaptive questioning, reflective exercises, and real-time feedback to help agents improve essential competencies such as communication, empathy, and ethical decision-making. Mobile learning tools, as discussed by Squires (2014), play a key role in delivering this kind of personalized and responsive training. This approach also reflects Parrish’s emphasis on fostering emotional engagement and developing learning experiences that are grounded in real-world contexts.

More than just a creative tool, storyboarding offers a structured approach to turning imaginative ideas into real-world solutions. When applied with intention, it empowers professionals in fields such as education, design, and real estate to develop training and problem-solving strategies that are both context-specific and impactful. In my own professional practice, I plan to use storyboarding techniques to enhance agent training and mentoring programs. Through narrative mapping, I aim to equip agents to navigate complex client interactions, make thoughtful ethical decisions, and manage the emotional challenges that often arise in real estate transactions.

References:

Parrish, P. E. (2006). Designing environments for meaningful learning. In D. H. Jonassen (Ed.), Learning to solve complex scientific problems (pp. 195–242). Lawrence Erlbaum Associates.

Squires, D. (2014). M-Learning: Implications in Learning Domain Specificities, Personalization, Feedback, Augmented Reality, and the Future of Online Learning. Journal of Educational Technology.

Quinn, C. (2021). Learning science for instructional designers: From cognition to application. Association for Talent Development.